Welcome to The House Artisanal Goods. By accessing our website or purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.
We take pride in crafting high-quality, small-batch artisanal goods. All product descriptions, images, and pricing are accurate to the best of our knowledge. However, we reserve the right to make changes or updates at any time without prior notice.
Please store biltong and other perishables as directed on the packaging. We are not responsible for product degradation due to improper storage once the product has been delivered.
Our products are made using high-quality, natural ingredients. Please read all ingredient information before purchasing, especially if you have allergies or dietary sensitivities. While we take care to avoid cross-contamination, all products are prepared in a facility that may handle common allergens.
All content on this website — including logos, product names, photography, and written content — is the property of The House Artisanal Goods and may not be used without our permission.
We respect your privacy. Any personal information you provide is used solely to fulfill your order and will never be sold or shared.
Wholesale partners are subject to a separate agreement. If you are a business interested in stocking our products, please contact us directly at natasha@thehouse-ag.ca or louis@thehouse-ag.ca.
If you have any questions or concerns about these Terms and Conditions, feel free to reach out: hello@thehouse-ag.ca
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order (e.g., damaged or incorrect items), please contact us within 48 hours of delivery at hello@thehouse-ag.ca, and we’ll make it right.
Copyright © 2025 The House Artisanal Goods - All Rights Reserved.
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